Maintenance Packages
A maintenance package for CCTV systems is a service plan that ensures your surveillance equipment remains fully operational and efficient through regular inspections, cleaning, and technical support. By choosing a maintenance package, you benefit from preventative care, timely repairs, and professional guidance, reducing the risk of unexpected malfunctions and helping extend the life of your CCTV system. Maintenance packages often come in different levels to suit varying needs, from basic upkee
Bronze Package
Basic Preventative Maintenance
- Quarterly inspections of all CCTV cameras and equipment.
- Basic cleaning of camera lenses and housing.
- Checking camera alignment and field of view.
- Firmware and software update recommendations.
- Basic reporting on system health.
Response Time
- Remote support available during business hours.
- On-site technician visit within 72 hours for minor repairs or adjustments.
Silver Package
Comprehensive Maintenance and Support
- All features of the Bronze Package, plus:
- Monthly inspections of all CCTV equipment.
- Full cleaning and maintenance of cameras, DVRs, and NVRs.
- Realignment and recalibration of cameras if required.
- Firmware and software updates included.
- Backup testing and basic data storage health check.
- Minor parts replacement (like cables, connectors) as needed.
Response Time
- 24-hour remote support access.
- On-site technician visit within 48 hours for repairs or adjustments.
Gold Package
Premium Full-Service Maintenance and Monitoring
- All features of the Silver Package, plus:
- Bi-weekly inspections and performance checks.
- Priority replacement of faulty equipment.
- Data storage health and backup restoration services.
- Advanced diagnostics and proactive issue resolution.
- Full system optimization to improve camera quality and coverage.
- Unlimited on-demand remote support.
- Annual system upgrade consultation.
Response Time
- 24/7 remote support access.
- On-site visit within 24 hours for urgent repair
To purchase a maintenance package, please contact our office at sales@janussecurityservicesltd.com or call 02392 000558. Please note: All maintenance packages are billed through direct debit payments. This ensures uninterrupted service and timely support, helping maintain the performance and reliability of your CCTV system.