Thank you for choosing our CCTV products and services. We strive to provide you with high-quality security solutions and exceptional customer service. Please read our refund and cancellation policy carefully before making a purchase or scheduling an installation. By engaging with our products and services, you agree to abide by the terms outlined below:
Order Cancellation:
- Cancellation requests must be submitted in writing (email or letter) within 24 hours of placing the order.
- If the cancellation request is received within 24 hours and no processing or installation work has commenced, a full refund will be issued.
- If the cancellation is requested after 24 hours or after work has begun, a cancellation fee may apply based on the progress of the order or installation.
Refund Eligibility:
- Refund requests for products will only be considered if the items are returned in their original condition within 14 days of the purchase date.
- Refunds will not include any installation or service fees incurred.
- Customized or special order items may not be eligible for a refund.
Installation Cancellation:
- Installation appointments must be canceled at least 48 hours in advance. Failure to do so may result in a cancellation fee.
- If the cancellation is due to unforeseen circumstances, such as weather conditions, a rescheduling option will be provided.
Installation Issues:
- If you encounter any issues with the installation performed by our team, please notify us immediately.
- We will make reasonable efforts to rectify the problem, and any necessary corrections will be made at no additional cost.
Warranty:
- Our products come with a limited warranty. Please refer to the warranty documentation provided with your purchase for details on coverage and duration.
Policy Changes:
- We reserve the right to modify or update this refund and cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By purchasing our CCTV products and services, you acknowledge and agree to the terms outlined in this refund and cancellation policy. If you have any questions or concerns, please contact our customer service team for assistance.